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refund policy


Thank you for shopping at Esmeraldas Colombia!

We offer refund and/or exchange within the first 8 days of your purchase. If 8 days have elapsed since your purchase, you will not be offered a refund and/or exchange of any kind, what arrives after this time is considered a quality guarantee and you have the right to a single change of garment, after we make a study that verifies that the garment is not altered or mistreated.

Eligibility for refunds and exchanges

Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

We only replace items if they are defective or damaged. If you need to access the guarantee, send us an email to and send your item to: KR 48 # 37S 56 Envigado Antioquia in the name of Esmeraldas Colombia – 3128958959

Exempt Assets

The following goods are exempt from refunds:

Gift cards (gif cards).
Gift Products
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at (email and/or phone number).


Please do not return the product to the payment or trade platform. It must be sent to the following address KR 48 # 37S 56 Envigado Antioquia in the name of Esmeraldas Colombia – 3128958959
You will be responsible for paying your own shipping costs to return your item.
Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Please note that we cannot guarantee that we will receive your returned item.


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